LAS VEGAS, NV – February 3, 2026 – IT Solutions gathered in Las Vegas last week for the 2026 Sales Kick‑Off (SKO), a three‑day event designed to align teams, strengthen cross‑functional execution, and set the tone for the year ahead. With leadership updates, hands‑on training, product announcements, sponsor showcases, and a full awards ceremony, SKO brought together colleagues from across North America to reflect on 2025 achievements and prepare for an ambitious 2026.
SKO opened with remarks from CEO Gerry Pearce, who shared an energizing outlook on the year ahead. Reflecting on major milestones from 2025—from acquisition integration to process maturity and expanded vertical offerings—Gerry emphasized that IT Solutions is entering 2026 with a solid foundation and a clear mandate: execute with focus.
“We’ve got the winning combination of the right people, culture, accountability, and technology to take customer success to the next level”, he told the group, underscoring the importance of culture, accountability, AI investment, and security-first delivery as ITS continues to scale.
Joining SKO for his first major company address, COO Jason Hilling shared a practical and forward‑leaning view of the road ahead. Drawing on his background in global operations, cybersecurity, and sales leadership, Jason encouraged the team to view 2026 as a year of refinement, not reinvention.
“We don’t have to transform this company,” he said. “All we actually have to do is pretty much do what we’re doing—and drive continuous improvement to meet and exceed our clients’ expectations.”
His message highlighted ownership, cross-functional collaboration, and the connection between strategy, delivery, and customer experience.
Keynote speaker John Coyle, Olympic silver medalist and author, delivered a powerful session on strengths-based leadership and human-centered design. Blending storytelling with performance psychology, Coyle urged attendees to “race your strengths” and rethink their approach to personal and professional growth. His reminder that “You don’t get better at what you’re bad at—you get amazing at what you’re already great at” resonated broadly across the organization.
Across all departments, a shared theme emerged: greater alignment, clearer standards, and a unified approach to the customer lifecycle.
Together, these updates signal continued investment in the full client journey, strengthening how ITS delivers results, not just what it delivers.
This year’s Sales Kickoff was made possible with the partnership and support of our 2026 event sponsors. Their commitment to innovation, collaboration, and the MSP community continues to elevate the work we deliver to our clients every day.
We extend our sincere thanks to:
Each sponsor contributed expertise, product insights, and meaningful engagement throughout the event, helping our teams explore new tools, understand evolving market trends, and deepen strategic partnerships.
SKO also created space for connection and recognition. Day 1 concluded with an Actionstep-sponsored happy hour at The Glass Bar at Planet Hollywood, where colleagues reconnected across regions and shared takeaways from the day’s sessions. The evening continued with the annual Awards Dinner, honoring individuals and teams whose performance, leadership, and partnership shaped an outstanding 2025.
Awardees included:
Day 2 continued with breakout sessions dedicated to tools, training, and a unified operating playbook. Sales and Customer Success teams completed workshops covering lifecycle management, security assessments, pricing frameworks, quoting standards, portfolio updates, and AI-driven client value—reinforcing a common language and shared execution standards across the organization.
On Day 3, SKO closed out with a joint panel featuring Account Executives and Strategic Advisors discussing best practices for partnership throughout the customer lifecycle. A final 2026 expectations session outlined execution standards, activity focus, and Q1 business priorities, ensuring all teams left aligned and prepared for the year ahead.
We extend our sincere appreciation to all attendees, leadership, partners, sponsors, and the Planet Hollywood team for their contributions in making this year’s SKO a productive and highly successful event.
For further information, please contact:
Mary Rodenberger, Field Marketing Specialist
Mary.Rodenberger@itsolutions-inc.com
About ConnectWise
Established in 1982 and based in Tampa, Florida, ConnectWise is a leading software company providing an integrated platform that includes solutions for professional services automation, remote monitoring and management, cybersecurity, and data protection, dedicated to the success of technology service providers. Learn more at www.connectwise.com.
About Kaseya
Headquartered in Miami, Florida, Kaseya delivers IT management and monitoring solutions tailored for technology service providers and IT departments, offering tools that enhance efficiency, security, and overall IT performance across diverse environments. Learn more at www.kaseya.com.
About Todyl
Todyl’s platform empowers businesses with comprehensive cybersecurity delivered through a single-agent platform that provides solutions such as secure network access, threat detection, and data protection to safeguard against evolving cyber threats. Learn more at www.todyl.com.
About Lenovo
Lenovo is a global technology powerhouse specializing in PCs, servers, smartphones, infrastructure solutions, and smart devices. Founded in 1984 and now operating worldwide, Lenovo is the world’s largest PC vendor and a Fortune Global 500 company.
Learn more at www.lenovo.com
About Pax8
Founded in 2012 and based in Greenwood Village, Colorado, Pax8 distributes unified cloud services to managed service providers and offers solutions for security, data management, collaboration, and communication. Learn more at www.Pax8.com.
About Prime System Solutions
Prime System Solutions provides global IT services, cybersecurity, managed services, cloud expertise, and top‑tier technical talent to help organizations scale efficiently. With delivery hubs across multiple regions, PSS focuses on simplifying technology, enhancing security, and accelerating business growth.
Learn more at primesystemsolutions.com.
About Actionstep
Actionstep is a cloud‑based legal practice management platform that equips midsize law firms with end‑to‑end tools for matter management, client workflows, document automation, billing, and legal accounting. Founded in the early 2000s, it is recognized as an innovator in modern legal tech.
Learn more at www.actionstep.com.
About Tangible Security
Founded in 1998, Tangible Security provides enterprise‑grade cybersecurity solutions, including penetration testing, GRC services, secure SDLC consulting, security assessments, and PKI capabilities. The company has served both commercial clients and some of the most security‑conscious government organizations.
Learn more at www.tangiblesecurity.com.
About Microsoft
Microsoft is a global technology leader founded in 1975, known for Windows, Azure cloud services, Microsoft 365, Dynamics, and a broad suite of AI, cloud, and enterprise tools. Its mission is “to empower every person and every organization on the planet to achieve more.” Learn more at www.microsoft.com.
About IT Solutions
IT Solutions (ITS) is a leading IT provider with 30 years of experience supporting the IT needs of SMBs and mid-market organizations. Going beyond conventional IT support, we foster strategic partnerships that align technology with your business objectives, ensuring data security, streamlined processes, and innovation. ITS takes pride in delivering white-glove support, prioritizing not just solutions, but a holistic IT experience that makes technology your competitive advantage. Learn more at www.itsolutions-inc.com.
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